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alot.com.ng
Sell on alot
Ada
Shopping assistant
Hey, I'm Ada. Tell me what you're after — your budget and city help me narrow it down fast.
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HomePrivacy

Privacy Policy

What we collect, why we collect it, and what you can ask us to do with it.

Last updated: 14 August 2026

What we collect

  • Account details — your name, email address and a hashed password. We never store your password in readable form.
  • Order details — delivery address, phone number and what you bought, so the item can reach you.
  • Payment records — a reference, amount and status from Paystack. Card numbers never touch our servers.
  • Assistant conversations — messages you send to Ada, in order to answer them.
  • Local browser storage — your cart, saved items and theme preference are kept in your own browser, not on our servers.

Why we collect it

To create your account, process orders, arrange delivery, prevent fraud, answer support questions and improve how matching works. We do not sell your personal data.

Who we share it with

  • Sellers — the delivery details needed to fulfil your order, and nothing more.
  • Paystack — to take payment securely.
  • Service providers — hosting and AI providers that process requests on our behalf under contract.
  • Authorities — where we are legally required to.

The AI assistant

Messages you send to Ada are forwarded to our AI provider to generate a reply, along with a list of current listings. Do not share card details, passwords or other sensitive personal information in the chat.

How long we keep it

Order and payment records are retained for as long as required for tax and accounting purposes. Account data is kept until you ask us to delete it.

Your rights

Under the Nigeria Data Protection Act you may request a copy of your data, ask us to correct it, or ask us to delete it. Contact us and we will respond within 30 days.

Cookies and storage

We use browser storage for your session, cart, saved items and theme choice. These are essential to the site working; we do not run third-party advertising trackers.

Contact

For any privacy request, use the contact page.